Terms & Conditions
Last updated June 8, 2026
By using Captiv, you agree to these terms. We have kept them plain and simple so you know exactly what to expect.
01The service
Captiv is an AI tool that turns your product photos into ad creatives for local businesses. You upload photos and optionally add a little direction, Captiv generates on-brand designs with your logo, colors, and fonts, and you download them to share.
02Credits and payment
Captiv is pay-as-you-go. New accounts start with 5 free credits, no payment needed. To get more, you buy a credit pack (from ₱199 for 20 credits up to ₱699 for 100 credits) and pay securely through PayMongo with GCash, Maya, GrabPay, or any card. Your credits are added the moment your payment succeeds.
You spend one credit per input photo. Generate a separate ad from each photo, or combine several photos into a single ad, and you are charged one credit for every photo used. Regenerating a creative costs the same as the photos behind it.
There is no subscription and no lock-in. Credits never expire and stack with every top-up. To get more, you simply buy another pack the same way.
03Refunds
If something is genuinely not working on our end within the first 7 days, email us and we will make it right. Beyond that, payments for the current period are non-refundable.
04Your content and responsibilities
You must have the right to use any photo you upload. Do not upload anything illegal, offensive, or that infringes someone else's rights.
You are responsible for how you use the creatives you generate, including any claims or prices shown in your ads.
05Ownership
You own the creatives you generate with Captiv and can use them for your business. Captiv and its software, templates, and branding remain ours.
06Service availability
We work to keep Captiv running smoothly, but we cannot promise it will be available without interruption. We may update or change features over time.
07Limitation of liability
Captiv is provided as is. To the extent allowed by law, we are not liable for indirect or incidental damages arising from your use of the service.
08Changes to these terms
We may update these terms from time to time. If we make a significant change, we will update the date above and, where appropriate, let you know.
Questions? Email us at support@captiv.com.