Privacy Policy
Last updated June 8, 2026
This policy explains what information Captiv collects when you use our service, how we use it, and the choices you have. We keep it short on purpose.
01What we collect
Account details you give us, such as your name and email address.
When you buy credits, your payment is processed by PayMongo (GCash, Maya, GrabPay, or card). We receive confirmation that it succeeded, not your full card or wallet details.
Your brand kit, such as your logo, colors, and fonts, so your creatives stay on-brand.
Photos you upload, any direction or saved prompts you write, and the creatives we generate from them.
Basic usage information that helps us keep the service running and improve it.
02How we use it
To provide the service, generate your creatives, and approve your payment.
To respond to your messages and provide support.
To keep your account secure and improve how Captiv works.
03Your content
The photos you upload and the creatives you generate are yours. We only use them to provide the service to you, not to sell or advertise elsewhere.
05Keeping and deleting data
We keep your information for as long as your account is active. You can ask us to delete your account and associated data at any time by emailing us.
06Your choices
You can request a copy of your data, ask us to correct it, or have it deleted. Just send us an email and we will take care of it.
Questions? Email us at support@captiv.com.